Frequently Asked Questions

Getting a quote is simple. You can either fill out our online quote request form, call us directly, or schedule a free consultation. We'll discuss your project requirements, visit your property if needed, and provide a detailed, no-obligation estimate within 48 hours.

We primarily serve the greater metropolitan area and surrounding counties within a 50-mile radius. For larger projects, we're happy to discuss working in locations further afield. Contact us to confirm if your location is within our service area.

Yes, we offer complimentary initial consultations for all projects. During this meeting, we'll discuss your vision, assess the scope of work, answer your questions, and provide guidance on timelines and budgets. There's no obligation to proceed.

Project timelines vary depending on scope and complexity. A bathroom renovation typically takes 2-4 weeks, a kitchen refit 4-8 weeks, and extensions or loft conversions 8-16 weeks. We'll provide a detailed timeline during the planning phase and keep you updated throughout.

It depends on the type and scale of work. Many projects fall under permitted development rights and don't require formal planning permission. However, extensions, loft conversions, and certain alterations may need approval. We handle all planning applications and building regulations on your behalf.

Absolutely. We work with trusted architects and designers who can help bring your vision to life. Whether you need full architectural drawings, 3D visualizations, or simply design advice, we can coordinate everything as part of our service.

We typically work with a staged payment schedule tied to project milestones. A deposit is required to secure your start date, with subsequent payments due at agreed stages throughout the project. Final payment is due upon completion and your satisfaction.

Yes, we've partnered with reputable finance providers to offer flexible payment plans for larger projects. This allows you to spread the cost over time with competitive interest rates. Visit our financing page or ask during your consultation for more details.

Our quotes are fixed for the scope of work agreed. We pride ourselves on transparency—there are no hidden costs. If you request changes or unforeseen issues arise (like hidden structural problems), we'll discuss any cost implications before proceeding.

In most cases, yes. We take great care to minimize disruption, maintain clean working areas, and secure the site at the end of each day. For major works like full renovations, we'll discuss the best approach to keep you comfortable throughout.

You'll have a dedicated project manager as your main point of contact. Our team consists of skilled tradespeople—carpenters, electricians, plumbers, and specialists—all vetted, insured, and experienced. We don't use subcontractors without your knowledge.

Construction can sometimes reveal surprises, especially in older properties. If we encounter any issues, we'll document them, explain the situation clearly, and present solutions with associated costs before any additional work begins. You're always in control.

All our workmanship is guaranteed for a minimum of 2 years. Many materials and installations come with manufacturer warranties extending 5-25 years. We also provide comprehensive documentation and certificates for all regulated work upon completion.

Yes, we carry full public liability insurance (£5 million) and employer's liability insurance. We're members of recognized trade bodies and hold relevant certifications including Gas Safe, NICEIC, and FENSA registration where applicable.

We stand behind our work. If any issues arise within our guarantee period, simply contact us and we'll address them promptly at no additional cost. We also offer optional maintenance packages for ongoing peace of mind.